We're aware of an unsolicited email in circulation pretending to be from us containing the subject title: “Disconnection Notice”, How to identify whether you've received a legitimate or hoax email. They claim you owe money for an outstanding gas or electricity bill and ask you to make a payment over the phone or click on a link to view your account or make a payment. Software updates are a crucial step in keeping your private information private. Drag the suspicious email out of your inbox and drop it into the new email (it will become an attachment), For information and resources to help you and your family stay safe from cyber security threats visit the, For the latest information on how to recognise, avoid and report scams visit, If you've fallen victim to a scam involving financial loss, identity theft or had a password stolen visit. AGL connection and disconnection fees vary, depending on whether you need gas or electricity connected, the state you live, and your energy distributor. AGL doesn’t set these moving fees, they’re set by your energy distributor and AGL merely passes the cost onto you. talk to us about any call we may have made to you and any outstanding payments on your account. You are asked to send money to cover expenses. If the offer seems too good to be true - it probably is. They may also threaten disconnection activity within 24 hours of contact. How to identify whether you've received a legitimate or hoax email. Or, that you're eligible to use a discounted energy tariff if you click on the link. If it doesn't contain these details, it may be a hoax email. We take the security of your information very seriously. While we do contact customers to seek payment on overdue accounts, we'll never threaten disconnection within an unreasonable timeframe if a payment cannot be made. If it looks off, it probably is. The email may direct you to click on a link to view your account, pay your bill or download an attachment, If you click on the link, your computer may be infected with malicious software and your identity compromised. All legitimate AGL disconnection notices will: come from the sender address agl@energy.agl.com.au. It provides delivery service to approximately 1.55 million residential, commercial and industrial customers in Georgia. During 20 December 2012 to 23 July 2013, AGL issued 35,910 disconnection warning notices to some customers which stated a disconnection warning period that was less than 7 business days after the date of receipt of the disconnection warning notice. So how do you tell the difference between a real message and a phishing message? Do some research on anti-virus software but some of the big names in Anti Virus software are Norton by Symantec and McAfee. include your supply address and account number in the email body. There are scam emails and phone calls currently circulating that pretend to be from reputable energy companies. An example of a threat message is an email saying that if you do not submit a form with identification, your account will be cancelled and assets seized. Or, you’ve been overcharged and we need your credit card in order to refund you. All legitimate AGL disconnection notices will: If you've received an email that mentions AGL and looks suspicious, there are things you can do to protect yourself. 9. The message appears to be from an official source. These calls are advising customers that they must make a payment on their account or risk being disconnected within 30 minutes. These profiles sometimes use legitimate AGL employee names and photos. To arrange disconnection of your services at your current address or if your service has been incorrectly disconnected, get in touch with us. I have moved in my parents house and need to disconnect my electricity account. disconnection order. It will most probably be a scam. Some phishing messages are an obvious fraud, others can be a bit more convincing. link to website or email address) actually matches the name displayed. For example, if you get an email saying you won a car but you never entered the competition, it is probably a scam. Approved platforms used by AGL for recruitment. Details on how to remove a meter or cancel a meter installation can be found at Meter upgrades. There is not one single technique but here are some hints. For example, your bank doesn't need you to send them your account number - they already know it. include your supply address and account number in the email body. The letter only show my address but do not show my names. They pretend to be from AGL and try to gain your personal information by falsely saying things like your energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected. It is best to open attachments only when you are expecting them and know what they contain, even if you know the sender. We work hard to make AGL safe and secure. Criminals who launch phishing campaigns often depend on people not checking a link before they click it, or not understanding how a domain name is structured. Ring / email EWON as soon as you are able. They typically claim that you owe money for an outstanding gas or electricity bill to try to get you to make a payment. If you are still unsure, please contact the AGL Recruitment team directly at recruitmentqueries@agl.com.au, We're aware of an unsolicited email in circulation pretending to be from us containing the subject title: “AGL electricity bill”. you have won tattslotto - when you did not buy a ticket - the message is probably a scam. If you're unsure if a phone call was from us, please: If you've provided your details over the phone and believe you may have been a victim of fraud, please contact your financial institution immediately. Leave a message and we'll get back to you. I sold my house and i have documents to prove when i moved out and i have called twice, yet i still dont have any notification of the disconnection. The message asks for personal information. Your electricity and gas don’t automatically disconnect from your previous property when you move house and you need to call and arrange a disconnection and final meter reading with your energy provider. Do not click on links, download files or open attachments in emails from unknown senders. You can also contact us directly if you want to confirm if a bill or communication is legitimate. Suspicious emails include scams, fake alerts, phishing and hoax emails. If it doesn't contain these details, it may be a hoax email. Above all, do not open attachments or links in an email you're not sure about. If you receive a message from someone unknown to you making big promises e.g. Get the latest scam alerts, report suspicious emails and learn how to stay safe online. Agl so far have ignored my request to dissconnect my electricity. For example, if you hover over a display sender name like “Stay Smart Online” it should appear as StaySmartOnline@ag.gov.au, not something like StaySmartOnline123445656@123.com. These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things: If you’ve provided your details on a website, by email or over the phone and believe you may have been a victim of fraud, please contact your financial institution immediately. We're aware of a current employment scam offering working from home job opportunities with us. During June 2008 to 16 January 2013, APG issued 293,991 disconnection warning 7. For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us. If you receive a message that seems suspicious, it's usually in your best interests to avoid acting on the message. Most States oblige retailers to keep some record of a customer's consent to retailer transfer, so ask for this to be made available. If you pay the amount, you will lose your money and may have your credit card details stolen. 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