Make a clearance enquiry . Contact us regarding your existing account, How to disconnect and reconnect your energy connection, Go Neutral news and carbon offset projects, Solid efforts to reduce emissions in Brazil, Rekindling and revitalising through modern fire management, Timeframes for electricity meter connections, South Australian Retailer Energy Productivity Scheme (REPS), How to reach us during the COVID-19 situation, Heating, cooling and hot water system warranty claims, Connections, disconnections and new meters, Zero harm is our goal for health and safety. Outdoor safety. For all your Compliments, Complaints and Feedback relating to your Electricity or Gas supply in AusNet Services Distribution areas. Always treat fallen powerlines as live even when they are broken. Highload permits. Dial before you dig. Working near powerlines. For life-threatening emergencies, call 000. People who are currently eligible to receive a COVID-19 vaccine can book an appointment at a vaccination centre in Victoria. Choose your preferred access option and provide our phone number 1300 360 795 when asked by the relay officer. Phone Number/Email Service; Service difficulties and faults: Powercor: 13 24 12 CitiPower: 13 12 80 : 24 hour: Connection enquiries General enquiries Trees or vegetation near powerlines Electricity safety advice: Powercor: 13 22 06 CitiPower: 1300 301 101 : Business hours: Telephone interpreters: 13 14 50 External provider: Email enquiries 333-2186. For more information, see our Complaint Handling Policy. Contact us if you have a question about a bill or if you’re thinking about moving or switching to EnergyAustralia. Please type your street number and name, then choose your address from the list. Rental providers who enter into a new agreement on or after 29 March 2021, or have a fixed term agreement of more than five years which rolls over into a periodic tenancy on or after 29 March 2021, must undertake gas and electricity safety checks. 100% carbon neutral energy in your home, at no extra cost. Email: customersupport@ausnetservices.com.au … TRUenergy is now operating as EnergyAustralia. Flood update: EnergyAustralia customers impacted by floods, please call us on 133 466 if you need assistance. Telephone: 0800 111 999. Loss of supply Cable dig-ins; Fallen power lines; Any other dangerous situations; NIE Networks builds, operates and maintains the electricity network in Northern Ireland. use the emergency phone number they were given when they moved in to contact the provider; confirm their request in writing in case they need to prove they made the request. PO Box 16182, Melbourne Collins St West, Vic 8007. There are a number of requirements which were put in place by the ESC in early 2011 to support the operation of advanced metering infrastructure in Victoria, covering remote connection/disconnection, billing information, metering standards and data handling & privacy. 2016-02-16T17:31:43.832-08:00. We help you in NSW, Queensland, SA and Victoria. Power surges. Eligibility. Safety at home. INTRODUCTION 1 2. When you’re moving home, you may sometimes forget a few things. Contractor discounts means the sum (excluding GST) of regular discounts, rebates, feed-in tariffs and other benefits offered or applied by the contractor directly in relation to the electricity charges. If your fault or emergency is life-threatening or dangerous, please call 000 for emergency assistance immediately. Report a gas leak at 1-800-663-9911 (24 hours) or 911. NEVER do your own electrical work – see our DDIY (Don’t Do It Yourself) campaign. Storm safety. For a fault or emergency related to power infrastructure (poles, wires, meters, power outages, etc.) For a fault or emergency related to power infrastructure (poles, wires, meters, power outages, etc.) or gas (gas leaks or other emergencies), please contact your distributor for assistance. If you smell gas or have lost your supply contact the national gas emergency number. Use this number to report. Stay well clear – more than 8-10 metres away. Billing period 1 July – 30 September (92 days) Electricity charge (B) $672.00 For outage details, check their website/app. In an emergency please contact our 24 hour Electricity Emergency Line 0800 248 148 For all other matters, please view our contact details here or call your electricity retailer. Please note that if you’re calling outside of business hours, you will be asked to provide your postcode before being transferred to the distributor. All emergency reports will receive a reference number through which customers can claim losses GPL is at fault for the particular emergency. To report an emergency with your water or wastewater contact United Utilities. Our number is 1300 962 027, we can get you an urgent hook up ASAP. The primary source for Victorian legislation. You can find your distributor details at the top right corner of your bill. Find your local electrical tradesperson on our Find-a-tradie page. All rights reserved. More vaccination centres will be opening soon. Responsibilities of a technical supervisor, Restricted Electrical Worker’s licence (REL), Requirements for the effective supervision of apprentice electricians, Undertaking the Licensed Electrician’s Assessment (LEA), Electrical training and assessment providers, Business nominee courses and qualifications, Licensed Electrical Inspector (LEI) assessments, Interstate and international electrical workers, Working in Victoria with overseas qualifications, Prescribed and non-prescribed electrical work, Certificates of Electrical Safety for consumers, Electrical installations and infrastructure, Electrical technical guidelines and determinations, Restoration of Private Aerial Lines (PALs), No Go Zones and working around powerlines, Electric line clearance and bushfire mitigation, Safety standards for High Voltage and Complex electrical installations, Recognition of certifications in Victoria, ERAC National electrical certification database, Selling safe electrical appliances and equipment, Additional testing and verification requirements for RCBOs, Commercial kitchen gas installation guide, Complex gas applications and compliance certificates, Changes to LP Gas and gasfitting standards – October 2020, AS/NZS 5601.1 and AS/NZS 5601.2 amendments – May 2016, Replacing components on installed appliances, National database of certified gas appliances and components, FAQ’s – Electrical safety inspections and testing, Infinity and Olsent cable – information for consumers, Self-balancing scooter (or hoverboard) requirements, Electrolysis mitigation and cathodic protection, Applying for a cathodic protection system, FAQs – the new LCC27 valve and connections, Rapid earth fault current limiters (REFCL) survey of selected HV sites, Working near powerlines for non-electrical workers, Training approval statement – telecommunications workers near overhead powerlines, Household wiring: Be on the right side of power safety, Public registers – electrical workers and COES, Our mission, vision, values and service delivery, RIS – Electricity Safety (Registration and Licensing) Regulations 2020, General Regulations: requirements and obligations, Electric Line Clearance Consultative Committee, Corporate governance statements and reports, Independent Review of Victoria’s Electricity and Gas Network Safety Framework, Rapid Earth Fault Current Limiter (REFCL) reports, Electrical incident and technical investigation reports, Gas and pipeline infrastructure safety management reports, Supporting AFL Victoria and safer club canteens, Make a complaint or report a safety concern, Report a safety concern or non-compliance – online form, The Public Interest Disclosure Act and ESV, Electrical equipment safety and efficiency, ESVConnect – Certificates of Electrical Safety (COES). Electricity & Gas Plans. Calculation example. Electricity can kill in an instant. While your gas or electricity is sold to you by an energy provider it’s the energy distributor who actually sends the energy to your residence. ABN 27 462 247 657. Or call us on 13 24 61. Asbestos. Electricity can kill in an instant. Energy Safe Victoria. Our Plans; Moving. We are a 100% Australian owned energy supplier offering great discounts & rewards on our range of electricity & gas plans. 100% Australian owned. You can also get your COVID-19 vaccine through a GP or community health service . Emergency updates and contacts. Transmission (EGP, QGP) Eastern Gas Pipeline (EGP) For EGP faults and emergencies only. Gas. All personal information provided to EnergySafe Victoria is subject to our. Gas emergencies Electrical emergencies Power outages Emergency organisations Triple zero (000) SES VicEmergency Contact ESV If you have any queries about responding to an emergency or any of the emergency information on t BC Hydro wants you to stay safe around electricity. Electricity supply companies Citipower 13 12 80 Powerco Call your electricity supply company to let them know your power is out. There are also … We can't fix supply problems but we can assist you in reaching your distributor. Switch Online to Red Energy. The VEECP was established to ensure timely advice and information is coordinated between stakeholders when responding to an energy incident. These provisions are proposed to be incorporated in the AMI provisions of the Electricity Industry Act 2000. Berbice. Severe weather. Electrical installation defects . VicEmergency . Don’t have your bill handy? If lives are in danger call 000. Great Service and focused on you. 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