I called my bank right after I talked to Zales, the bank said they never did block any of my purchase. Check Zales order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. If Mall Dollar is applied in this order, it will be refunded in 1 working day to your HKTVmall account. We are urgently working to fill existing orders as soon as possible. My local store is closed, and I’d like to pick up my repair, or I’m not comfortable going to the store to pick up my repair. You will know exactly when it will be delivered. I was the one told her buy a diamond ring in U.S not in my country. Will shipping be affected by COVID-19? Close search Cancel. We’re here for you. So I told him that I knew why ZALES cancelled my order, because the next day in the morning after i bought that diamond ring on-line, they raised the price on the same item for $ 430.99. they wanted me reorder it again,so they could make more money from it. Whether you need jewelry repair, cleaning or warranty inspection services, we are here to assist. Comment the review as Zales verified representative. I have a warranty on my jewelry and it's in need of repair. Zales Order Delivery Status Online Tracking. To see if your store has reopened, please check here. Your Jewelry Consultant is ready to talk! When a driver gets an order and accept he or she can then view if you tip or not. It is all about buyer beware! The overall rating of the company is 1.6 and consumers are mostly My boyfriend called the store and asked a woman (who never told us her name) if they had my particular size in the store. At some retailers, if you do not sign your lease agreement that day, the order is cancelled. We therefore require masks to be worn by both team members and customers while in our stores, which is recommended by the CDC when around people who don’t live in the same household, especially when other social distancing measures are difficult to maintain. I understood and was grateful for the discount. This is my first order from Zales, but my husband has ordered from them many times over the past several years. Step 3. Was promised both rings within 2 weeks. Lateka of Houston, TX. Frequently Asked Questions Regarding COVID-19. The Wall Street Journal, which first reported the news of canceled orders, quoted Zale’s Chief Financial Officer Matt Appel saying in an interview that Zale has cash on hand to pay suppliers. Pay securely online using your bank account. Could my order be delayed? Zales review from Dallas, Texas with 11 Comments: I ORDERED A RING FOR MY GIRLFRIEND ON MAY 25TH 2011 AND TODAY IS JUNE 6TH 2011 A TOTAL OF 7 BUSINESS DAYS. Why do you need my income? Extremely happy with items purchased, and customer service is above and beyond. Contact Us Return and Exchange Policy Shipping Information Order Status In-Store Services Gift Cards Repairs and Services Service Plans FAQ About Us The Zales Difference Zales History About Zales Careers Conflict-Free Sourcing Corporate Responsibility Our Brands Investors Zales Gold Exchange Username and password will be sent to you via email. Our intention is to reopen stores as soon as it is safe to do so. Can you service my jewelry? Learn More. We will continue to notify customers of any potential delays as soon as information is available. You can link your bank account to your PayPal account in just a few minutes. COVID-19 Updates: Temporary Store Closings and Helpful FAQs, Am I required to wear a face mask if I go to a store. Do you tip? Get contact details that poster left for the company. When a driver gets an order and accept he or she can then view if you tip or not. Product or Service Mentioned: We recommend scheduling an appointment by contacting your local store. That was 4.5 weeks ago still no refund. They were told that by the start of next year all stores have to send out every repair, polishing, rhodium plating. However, you can still create a new order if it is within the 90 days of your original approval. When I finally did get the rings they were of poor quality so I ended up sending both back. Write Us. Bad businessman are everywhere, it does not matter where you buy it, you just have to do business with someone who doesn't cheat on a woman who speaking English as a second language; who doesn't discriminate the other races. On the 24th I received a email with a 15% discount and a message that they were sorry but it would not make it by Christmas. I purchased a 1 CT diamond ring on-line as the price $1999 + tax in Zale's store(#2813) by a jewelry consultan(ID 00105****) ON March 26, 2014. but I got an email from customercare@***.COM on March 28,2014 said that my order was cancelled. Your time is valuable and we don’t want to keep you waiting. If your local store has not reopened, we sincerely apologize for any inconvenience this has caused. At Zales, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. Risk‐Free Return Policy. Private messages do not impact your company rating. Order online at ZalesOutlet.com and your order will ship FREE if you pick it up at your local store. The above points explain why Zales cannot compete with the best online-only diamond stores in price. The one ring came a month later the other 2.5 months later. If your local store is open, please contact them to schedule an appointment for your repair service or for additional repair service questions. Sign your lease agreement, make your initial payment, and take ... and you will have to reapply with Progressive. The quality of the products offered at Zales is, generally speaking, notably inferior to that which is … When we ordered it, we were so happy! This is CHEATING. Your income information is part of that consideration. Contact Zales customer service. It is all about buyer beware! Orders issues and refunds; Get a refund. Are you offering repair services? And this order had not been delivered. You can even schedule an in-store repair and care consultation. But the advantage of online-only stores is not limited to price alone. I called Zales to see what was the reason of cancellation, she(customer representative) said it was my bank blocked it, because the information I provided to Zales was not matched with my profile in my bank. Called customer service and was on hold for 54 minutes before someone answered. Box 152771, Irving, Texas, 75015, United States. Why was I charged when my order didn't go through? Do you tip? Zales Outlet store or browse Zalesoutlet.com to shop. brunobetty59411 commented on 9/25/16 . Zales was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 500 reviews.. Zales ranks 214 of 879 in Jewelry and Accessories category. Please try again. Because I trust American company to do business with. Was promised both rings within 2 weeks. 315 reviews for Zales, 3.9 stars: 'I bought 2 rings on line. If you don't, it's common practice to keep that order open til last minute before GH removes it from that drivers que. In order to start the call, please close this box and then unblock your mic in your browser settings. Box 152771, Irving, Texas, 75015, United States. Due to the current situation with COVID-19, you may experience shipping delays. We can arrange to have your repair shipped to your home or will continue to keep your jewelry safe and secure until you are able to pick it up once the store reopens. Choose to have your order shipped to the Zales OR Zales Outlet nearest you, and we'll pay the shipping charges. When you pick up your order in the store, our experienced Jewelry Consultants will be on hand to help answer any questions. Receive your purchase without leaving the comfort of your own home. My husband bought my engagement ring at JC Penney almost 30 years ago and every jeweler I have taken it to has always raved on how beautiful the diamond is. If your local store is open, please contact them to schedule your repair pick up. The one ring came a month later the other 2.5 months later. Recent recommendations regarding this business are as follows: "Beware the baiting", "Do Not Shop Here", "DON'T PURCHASE … Review #480870 is a subjective opinion of My friend is a manager for a Zales store. The first ordered was cancelled by Zales without my consent and they claimed there was a PayPal error. We offer repair services on most jewelry, whether purchased from our store or another jeweler, however many watch repair vendors are experiencing delays at this time. Ask why your card was declined, and whether you can still use it. Shop your way - in-store, online or with a virtual consultant. Shop Zales - America's diamond store since 1924 - for the best fine jewelry selection of rings, necklaces, earrings, bracelets, and watches. The merchant never sees your financial or … If you wish that your prior post be removed, submit a notarized letter. Jewelry inspection and cleaning services are available in all open to the public stores. 3 reviews of Zales Jewelers "My boyfriend and I were looking at rings and noticed that my size wasn't online. You will be automatically registered on our site. Thank You for Your Reply! I will say that I will NEVER go to Zales to have any repair work done EVER again. They can let you know if a return is possible and how much the refund will be, according to their own return policy. Contact Zales customer service. Each piece of jewelry is important as well as the sentiment that surrounds your jewelry. Type to chat with a Customer Care agent about the status of your order, any issues placing your online order, current promotions and more. Your time is valuable and we don’t want to keep you waiting. Book an appointment for a specific date and time with the Zales store nearest you. Zales' Diamond Card is part of the reason the jewelry retailer is so popular. Great Comment! In order to comply with federal law, and to determine factors such as your credit limit, we consider your ability to meet the payment obligations associated with this account. Regarding 3-7 days for sizing. We are processing your message. We ordered the product, because engagement is right around the corner. Order online at ZalesOutlet.com and your order will ship FREE if you pick it up at your local store. Risk‐Free Return Policy. If for any reason you are dissatisfied with your purchase, you may return your item within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches. The quality of the products offered at Zales is, generally speaking, notably inferior to that which is … Order will be cancelled if the product has been out of stock or merchant have not pick the order on time. This is DISCRIMINATION. Excellent experience . My jewelry is in need of repair. In order to get a refund, please contact the store where you bought your item to request a refund. Zales Ring. I reported ZALES to BBB already, I will pray for ZALES GO BANKRUPT ASAP in the rest of my life. Zales was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 500 reviews.. Zales ranks 214 of 879 in Jewelry and Accessories category. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Chat with Customer Care – Type to chat with a Customer Care agent about the status of your order, any issues placing your online order, current promotions and more. when the transaction never went through on bluebrainboost.com. We'll make it safe and convenient. We hope your selection brings you many years of enjoyment. You can call Zales at (844) 271-2708 toll free number, write an email, fill out a contact form on their website www.zales.com, or write a letter to ZALES.COM, P.O. How do I contact zales to cancel my order, I call the number like 10 times and says it's disconnected! Called customer service and was on hold for 54 minutes before someone answered. Zales was first mentioned on PissedConsumer on Jan 14, 2008 and since then this brand received 500 reviews.. Zales ranks 214 of 879 in Jewelry and Accessories category. Please feel free to contact Customer Care at 1-800-311-5393 if you have any further questions. They then proceeded to tell us that they have the right to cancel our order since they did not charge our account. If you want your response I STILL HAVE NOT SPOKEN WITH THE DISTRICT MANAGER and STILL DO NOT HAVE MY RINGS. I ordered a pair of earrings from the Zales website. The first ordered was cancelled by Zales without my consent and they claimed there was a PayPal error. For customers who that do not want to wear a mask or have a health condition, we are happy to assist with a virtual appointment. So I told him that I knew why ZALES cancelled my order, because the next day in the morning after i bought that diamond ring on-line, they raised the price on the same item for $ 430.99. they wanted me reorder it again,so they could make more money from it. The majority of our stores are now open. Today, almost one century later, the company has over 700 locations across North America. Take a photo or upload an image to shop similar items. Recent recommendations regarding this business are as follows: "Beware the baiting", "Do Not Shop Here", "DON'T PURCHASE FROM ZALES… Why was I charged when my order didn't go through? Please feel free to contact Customer Care at 1-800-311-5393 if you have any further questions. We apologize for the delay and understand how you feel. Exceptions include customized items, special order items, advanced order items, out of stock items, or items that require ring sizing. Chat with Customer Care – Type to chat with a Customer Care agent about the status of your order, any issues placing your online order, current promotions and more. So I called Zales again, ZALES still telling me that my bank blocked my purchase after I told him what my Bank said. Incorporated as Zale Corporation in 1993, and began doing business online in 1998 Then, Zales cancelled our order. The above points explain why Zales cannot compete with the best online-only diamond stores in price. The safety of our team members and customers is our top priority and we are committed to the effort to help stop the spread of the Coronavirus. How to cancel sales order which I placed? Please reference that timeframe to ensure you will receive your product by your desired date. Jewelry purchased from Zales Outlet can be serviced at any of our locations nationwide. Contact us now > My local store is closed, and I’d like to pick up my repair, or I’m not comfortable going to the store to pick up my repair. Yes. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Zales Overview. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy. to count towards your company rating, you can also leave a comment for this review. Zales has decided to drop all there local jewelers, and start using out of state huge repair shops. If you are uncomfortable picking up your repair we can ship it to your home. How can I have my warranty and jewelry serviced? It offers perks like a $50 birthday discount, 10% off repairs and services and free standard shipping. Use the Find a Location function to locate the nearest store. Will you ship it to my home? Payment will be refunded to your payment account in 5 working days. I will say that I will NEVER go to Zales to have any repair work done EVER again. Write a private message as Zales verified representative. Do your homework and you will not go wrong. If you'd like to contact us via mail, your correspondence can be sent to: Z-Mail Customer … Lady zales does not care whos money they get as long as it is legit.Your post does not ring true.Your bank probably did refuse to accept your purchase.Banks in the USA are like that.So why did you not go get the money and Pay cash same thing. To assist you, we have implemented two ways for you to connect with us virtually: We apologize that you not able to pick up your jewelry that was being serviced and understand how concerning that can be. How can I connect with you if I want to speak to a jewelry consultant or have other questions? In this scenario, the answer is that your card was not billed. It was a special order ring and said that it could take up to three week to deliver. This ring is for my niece, she is going to have a wedding next month. If you don't, it's common practice to keep that order open til last minute before GH removes it from that drivers que. What if my jewelry is being repaired/special ordered? If you can still use your card, please try your transaction again. Your approval is good for 90 days. jmasterjohn99994776 commented on … Rather than being accommodating, her immediate response was 'Well why do you even need a ring that size?!' In 1924, Zales Jewelers began as one store in Wichita Falls, Texas. No need to wait for every minute to receive phone call from delivery partner. Yes, Zales does offer free returns & exchanges.You can find additional information about Zales's free return policies on their customer service page here.You can also visit their homepage to see if Zales has posted additional information on their free return policies.. Update: we've found 0 more like Zales that currently offer free returns & exchanges. If your local store is open, please contact them to schedule an appointment for your warranty repair serivce. They are cheating on an ASIAN WOMAN for small money. BOOK AN APPOINTMENT. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Understanding AVS Errors/Declines. Speak Live with an Expert - Talk directly with an expert via your smart phone or computer audio with any jewelry questions or get guidance as you get started. We encountered an issue signing you up. You will be able to edit the text before publishing. 315 reviews for Zales, 3.9 stars: 'I bought 2 rings on line. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. We are actively monitoring our supply chain for issues that impact operations and are working closely with our suppliers to assess and minimize any potential effect.Currently, every product has a shipping timeframe associated with it. Please contact your local store for additional information. Book an appointment for a specific date and time with the Zales Outlet store nearest you.Schedule a virtual appointment from the comfort of your home or office, or schedule a traditional one-on-one consultation in-store. If your local store has not reopened, we sincerely apologize for any inconvenience this has caused. Zales Overview. Do your homework and you will not go wrong. It looks like your microphone is disabled. My local store is now closed. Find the perfect jewelry with a picture instead of text search. Our intention is to reopen stores as soon as it is safe to do so. To one of 3 or 4 huge repair houses. Customers can obtain their UPS ® tracking number from Zales by calling 1-800-311-5393 or by accessing their order details in Order Status. We appreciate your patience and understanding. Sometimes customers ask us "Why was my credit card billed?" I reordered and Zales sent me a notice that the order had shipped. You can call Zales at (844) 271-2708 toll free number, write an email, fill out a contact form on their website www.zales.com, or write a letter to ZALES.COM, P.O. HOW ABOUT 3 WEEKS. At some retailers, if you do not sign your lease agreement that day, the order is cancelled. My husband bought my engagement ring at JC Penney almost 30 years ago and every jeweler I have taken it to has always raved on how beautiful the diamond is. Many of our suppliers have begun to reopen. … But the advantage of online-only stores is not limited to price alone. The majority of our stores are now open. That was 4.5 weeks ago still no refund. You can try to reach review author by writing a comment to the review or try one of our business solutions. So I called Zales again, ZALES still telling me that my bank blocked my purchase after I told him what my Bank said. We apologize, repair services are not offered as a curbside service. This is CHEATING. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Would You Like to Convert It Into Review? When I finally did get the rings they were of poor quality so I ended up sending both back. If you have not signed a lease agreement within 90 days, your approval expires, and you will have to reapply with Progressive. Shop In-Stock Gifts for items not experiencing shipping delays. They thought I am rich and retarded. Most packages leave our distribution center in 1‐2 business days. On the 9th of December I ordered a ring for my wife off of the Zales website. Submit a notarized letter has decided to drop all there why was my zales order cancelled Jewelers, and you will not wrong..., according to their own return policy did get the rings they were of quality... Reopen stores as soon as possible I ordered a ring for my wife off of the company 1.6... I required to wear a face mask if I go to a store go?... 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